Services : a key sector for economic and social development

• 2/3 of the jobs on the national territory
• 70% of the national added value
• an increasing development potential

Services : a sector undergoing massive changes

• Service co-production (between the client and the service provider) entails interface skills that go beyond technical skills
• The service provider is liable for the result : a global service is purchased and not only the time spent to achieve it
• Technological or regulatory evolutions can be an opportunity or a threat for the development of the service

Services : a sector within a very competitive environment

• Personnel skills more than technical skills make all the difference
• The speed of communication and information exchanges requires facing more and more distant competition
• The services quality level is assessed and compared (e.g.: transportation time)