Internal organisation
of the company
To improve the company's performances including the process of providing services
by acting on its internal organisation.
Interface skill of the
contact team
To reveal and analyse the interface skills of the personnel who is in
contact with the client in the process of providing services : those skills
are essential for the achievement of the service and for a better satisfaction
of the client.
The company, its know
how, its strategy
To formalize and examine the company's know how, its services, its market and
its evolution.
