SME competitiveness > Services > Lean Services > Tools

Summary

 Lean Services process  |  Lean Services approach  |  Implementation
 Tools  |  Partners

Tools

Ceforalp has designed a series of tools to guide you :

  1. Diagnostics Guide on CD-Rom
  2. The Valor + game
  3. A "Lean Services" book
  4. Training Courses
  5. The Guide to the management of change
  6. Video tapes
  7. Questionnaire - Benchmarking
CD ROM DIAGNOSIS GUIDE

General diagnosis : 14 files

Detailed diagnosis : 27 files

Files : Diagnosis Summary, Action Plan, Training Plan
VALOR + GAME
This diagnostics game relies on the process of enhancing the value of services by :
  • Anticipating customers' and prospects' questions before, during and after the provision of the service
  • Detecting the answers held by each participant etc.
  • Emphasizing the advantages of services to customers and prospects.
  • The game consists of a collective game board, individual game boards or a set of 63 question cards, of visual coloured diagnostics pegs and a game leader's guide. Published in German, Spanish, Italian and French.
"LEAN SERVICES" BOOK

A book: "Lean Services, une démarche de SME competitiveness de service" ("Lean Services: A Competitiveness Approach for SMEs in Service ")


Publisher: Presse Universitaires de Lyon, March 2000
QUESTIONAIRE / GUIDE BENCHMARKING

Questionnaire and guide to Benchmarking


Published in German, Spanish, Italian and French

 
THE GUIDE TO THE CHANGE MANAGEMENT
The guide to the change management
  • Reference models
  • Action plans
  • Glossary (270 terms in 6 languages)
  • Published in Italian, Spanish and French
VIDEO TAPES
"La vidéo Nouvelle Culture d'entreprise" tape addresses the practical implementation of major techniques in industry:
  • 11 modules presenting specific case studies.
  • Published in Italian, Spanish and French.
  • Video tape presenting 3 service company case studies. Published in French.
TRAINING
TRAINING GLOBAL APPROACHES OPERATIONAL
BEHAVIOURAL - Management seminars
- Executive seminars
- Lean Services Pilot Training Course
- Expert knowledge transmission, developing experience
- Sales roles, customer relations
- Management by delegation 		- Management by projects
- Team management
- Problem solving
TECHNICAL - Process analysis
- Performance indicators
- Controlling costs, delivery dates and margins through planning
- Service value analysis
- Marketing, innovation and development in the
service sector 		- 5S adapted to services
- Calculation of cost price and
margins using the ABC method
- Business efficiency measurement and control
- Prospecting tools
- Preparing and conducting a
service sales interview
- Stock, purchasing
and procurement management