TRAINING	GLOBAL APPROACHES	OPERATIONAL
BEHAVIOURAL	- Management seminars - Executive seminars - Pilot Lean Services Training Course - Transmission of expertise, development of experience - Sales roles, customer relations - Management by delegation	- Management by project - Team management - Problem solving
TECHNICAL	- Process analysis - Operating report - Controlling costs, delivery dates and margins by planning - Service value analysis - Marketing, innovation and development of services	- 5S adapted to services - Calculation of cost price and margins using the ABC method - Assessing and piloting sales efficiency - Prospecting tools - Preparing and conducting a service sales interview - Control of stocks, purchases and procurement