TRAINING	LONG CYCLE	A LA CARTE
BEHAVIOURAL	- Forecast, anticipate, plan - Asserting oneself in professional relationships - Organizing oneself within a project team - Playing the role of a "regulator" and facilitator - Optimizing one's organization - Knowing how to sell your skills - Knowing how to deal with conflicts
TECHNICAL	- The role of the administrative function - Method of organization - Debt recovery principles - Efficient correspondence - Internet technology and its impact - Quality the secretarial office - Electronic archiving - Secretarial / office software	- The administrative management of training - The administrative management of insurance and following up incidents - Medical secretary - Dental assistant - Bilingual English secretary - The basic principles of pay