In order to cope with globalization and increasing competition, particularly in manufacturing industries, maintaining and reinforcing the European industrial sector goes through the development of services as an added value for industrial products. This is the only way to allow differentiation and increase customer loyalty.
Innovation through services is today a prerequisite for European industrial SMEs’ competitiveness.

However, most companies in that field, and more specifically in traditional sectors, are lacking means and methodological approaches to design, define and implement product innovation through the introduction of services.
CEFORALP and its European partners have been working together on the creation of an educational game named ISI, aimed at guiding SMEs in the discovery of a process for introducing a service offer to increase the value of their products.

This project received the financial support from the Leonardo da Vinci programme, a funding programme of the European Commission addressing teaching and learning needs of all those in vocational education and training, including placement in enterprise of persons other than students, as well as the institutions and organisations providing or facilitating such education and training.

This project received the financial support of the European Commission through the Leonardo da Vinci programme. Only the authors of this web site are liable with regard to its contents. The European Commission is not responsible for any use that could be made of it.