This diagnostics game relies on the process of enhancing
the value of services by:
- Anticipating customers' and prospects' questions before, during
and after the provision of the service
- Detecting the answers held by each participant etc.
- Emphasizing the advantages of services to customers and prospects.
- The game consists of a collective game board, individual game
boards or a set of 63 question cards, of visual coloured diagnostics
pegs and a game leader's guide. Published in German, Spanish, Italian
and French
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AMMA
BBW
UPM