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To lead the personal of a manufacturing firm,
at every stage of the production process, to wonder about the expectations
of the client and about the requirements to be gathered and implemented,
in every-day work, to meet customer's satisfaction.
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Going further, to allow a « cultural » change,
while introducing the notion of “client” at every stage
of the production ( a transition from a « focus on product » to
a « market orientation »)
The diagnosis-game VALOR+ can be used as:
- a dynamic and collaborative tool of vocational
training within a company
- a diagnosis tool highlighting the critical
points of the company regarding the process of customer's satisfaction
- a
support helping in the definition of a strategy of service promotion
within the company
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a support to the elaboration of an action plan
and of a training plan
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